1. Cancellation & Refunds
We understand that travel plans may change. Our refund policy is as follows:

Cancellations made 7 days or more before the check-in date: 100% refund of booking amount.

Cancellations made 3–6 days before check-in: 50% refund.

Cancellations within 48 hours of check-in or no-show: No refund.

To request a cancellation, please email simant@prem-vilas.com or call +91-98110-14991 with your booking ID and reason.

2. Refund Method
Approved refunds will be Credited within 7–10 business days through the original mode of payment. You will receive a confirmation email once the refund has been initiated.

3. Non-refundable Situations
Bookings during peak season, festivals, or special events are non-refundable unless explicitly stated.

No refunds will be issued for early departures or unused services.